Hillyard, Inc. CCAP


HILLYARD CCAP - Cleaning Cost Analysis Program

Finally, my team has all the information it needs to make the right decisions. “CCAP has raised the bar for performance and service excellence. Over the last several years, our program has been recognized by city , state and national agencies for its excellence in environmental services.” Gary Erikson, Chief, EMS Veterans Affairs Medical Center, Jackson , MS “One of the biggest values CCAP brings to our 103 sites is providing readily available, standardized information. CCAP helps us make smarter business decisions.” Reginald McClendon Buildings and Grounds Manager Tucson Unified School District has the know-how to answer tough questions. Assign and Balance Workloads Monitor and Assess Quality Generate Critical Reports Evaluate New Cleaning Processes Implement Standardized Training and Certification Industry Leading Experience CCAP has evolved over the last decade to provide facility managers with all the information they need to make the right decisions. At its core, is the most extensive database of cleaning procedures and cleaning times in the industry. The extensive CCAP database is built on experience, extensive time studies, and industry association standards. As the millions of square feet managed with CCAP grows, the core database grows and improves. CCAP provides the most accurate data available to enhance decision making.

Stop searching for answers to tough facility management questions. “CCAP helped our campus custodial operations realize cost reductions of 15% in the first year.” John Eaddy, Assistant Director San Diego State University
	How many people should it take to clean our facility?
	How are we doing versus plan?
	How much product and labor should we be using?
	How can we improve productivity?
	How can we train and retain our employees?
	HILLYARD CCAP Implementation 5 Steps for Success

How many people should it take to clean our facility?
The CCAP Task Manager quickly assigns and balances workloads.
n	Task Manager lists all facility areas that need to be cleaned.
n	Cleaning times are automatically calculated from tasks that can be assigned down to the room level.
n	Managers can assign workloads at the touch of a button.
n	View assigned minutes versus available minutes and balance workloads accordingly.
n	Quickly create contingency plans for staffing shortages.

How are we doing versus plan?
CCAP CQI is an internet-based application that helps you measure quality, and improve communication at all levels by providing real-time feedback on facility condition and program progress.
n	Conduct "tap and click" walk-throughs on a pda or smart phone.
n	Data is collected and measured against established baselines and improvement targets.
n	CCAP CQI can help identify training successes and training needs.
n	CCAP CQI can help you recognize staff for their accomplishments.

How much product and labor should we be using?
CCAP Report Generator makes it easy to produce reports that enhance decision making.
n	Report building data by square footage and flooring type.
n	Review planned product usage rates against actual rates.
n	Easily generate equipment inventory lists.
n	Print reports detailing or summarizing the number of full-time equivalents needed to clean your facility.
n	Track square footage cleaned by full-time equivalent.
n	Report total cost per square foot and more.

	How can we improve productivity?
	CCAP enables managers to quickly evaluate new cleaning processes that can dramatically improve productivity rates.* Use CCAP to analyze and implement:
	n	Autoscrubbing procedures
	n	Backpack vacuuming processes
	n	Touch-free restroom cleaning processes
	n	Microfiber mopping systems and more
* Productivity Improvements of 20% or more are not uncommon

How can we train and retain our employees?
CCAP helps implement standardized training and certification programs.
n	Step-by-step job cards with full-color pictures guide staff members through their assigned tasks.

n	Use the CCAPlus Training Library to increase cleaning knowledge and build job skills.
n	The CCAP Cleaning Resource Guide contains standardized reference material to reinforce training and can be easily customized to fit any facility manager's needs.

HILLYARD CCAP Implementation 5 Steps for Success
1. Gain Top-down Organizational Support
	Managing change requires support throughout an organization. CCAP assists in managing change by helping clarify roles and opening lines of communication.
2. Assess Current Cleaning Program
	Facility data is collected with CCAP AMP, creating a base-line for improvements.
	n	Current staffing levels
	n	Equipment and supplies inventory
	n	Square footage, surfaces, and fixtures
3. Set Targets for Improvement
	Once the base-line data is collected, CCAP is used to optimize the cleaning program and set targets for improvement.
4. Implement, Train and Certify
	Programs, processes and procedures are aligned with improvement targets and implemented. Staff is trained and certified on enhanced, cleaning processes.
5. Continuous Assessment and Ongoing Quality Improvement
	Manage with objective, quantifiable data on quality levels. Measure against base-line and improvement targets. Take corrective action to stay on target.

Getting Started is Easy with CCAP AMP
The Automated Data Collection Process

CCAP AMP - The Automated Measuring Program - makes data collection fast and accurate combining a laser measuring device with proprietary PDA-based data collection software.

Data is quickly and effortlessly transferred into the CCAP program where a facility manager can start using the information to enhance decision making.

The CCAP Management Suite Provides the Tools to Keep It Going
The Management Suite provides tools for facility managers to make the right decisions.
n		CCAP Reports
n		CCAP Task Manager
n		CCAP CQI Continuous Quality Improvement
The CCAP Management Suite is fully integrated. Data is accessed from the central database that was populated during the CCAP process.
Decision making is a whole lot easier!