Minimizing Office Complaints: Better cleaning quality. Higher workplace satisfaction.

Facility managers are in the midst of a challenging landscape. They face a growing list of tasks and demands daily, yet budgets and resources are increasingly squeezed. Additionally, there are now higher employee expectations regarding cleanliness, hygiene, and sustainability, and supply chain issues, labor shortages, sustainability legislation, and staff turnover are making an already difficult job harder. Facility managers only manage to spend about 18% of their time improving cleaning performance and quality, yet they name cleaning quality as their number one priority.¹ All this leads to complaints which are a huge time drain for facility managers who must respond and handle them.

Tork research reveals a link between a clean, well-functioning workspace and employees’ appreciation of it. 85% of employees think that how clean restrooms are reflects how clean the building is overall and 67% of employees say that they are more likely to complain about a restroom than any other aspect of their office.² Restrooms are a particular problem area, accounting for over 45% of office building complaints³ – more than any other aspect of the workplace.

So, how can facility managers increase employee workplace satisfaction – the formula is simple:

Facility managers should seek solutions that can take pressure off, with products and services that increase efficiency, ensure high cleaning quality across the facility, and are designed to reduce complaints and free up time. Here’s a few tips to ensure hygiene in every area of your office:

Restrooms

87% of employees say a clean office restroom makes them feel better cared for and happier at work². So, ensuring hand hygiene products are readily available is essential, as run outs are no longer accepted. Use high capacity, easy-to-maintain solutions towel, tissue and soap products and dispensers to ensure a great restroom experience.

Reception and meeting rooms

A warm welcome starts at the front door! About 86% of employees regard cleanliness as the most important aspect of a good work environment². Provide easily accessible hygiene solutions such as sanitizing stands or disinfectant wipes in reception areas and throughout the building to ensure employees feel well cared for.

Breakrooms

Breakrooms are shared spaces where people eat and meet. Because caring for a healthy work environment is everyone’s business, providing the right hygiene solutions can make breakroom hygiene a collaborative effort.

Entire office building

Offices have many shared spaces with a lot of high-touch areas. Help employees and visitors feel safe in your office by providing effective surface cleaning and hand hygiene products in all areas.

Test Your Knowledge

Test your knowledge against industry data and learn about hygiene solutions to reduce complaints with Tork’s Office Complaints Minimizer™. Take the challenge now! Click here to begin: Office Complaints Minimizer

Team up with Hillyard and Tork to Minimize Complaints

Teaming up with Hillyard and Tork offers a powerful solution to minimize complaints and elevate workplace satisfaction. With Hillyard’s extensive network of representatives across the United States, you’ll have access to expert guidance to identify the root causes of common complaints, particularly in high-impact areas like restrooms and shared spaces. Our team works closely with you to develop tailored cleaning strategies and implement Tork's high-quality, efficient hygiene solutions. Together, we can create a cleaner, healthier work environment that meets employee expectations and reduces the time spent managing complaints.

¹ Bringing the Office Customer to Life, a quantitative study done in 2020 for Essity
² June 2022 Behaviorally – Qualitative and quantitative office segment research with 600+ respondents in North America and Europe
³ Statista: average across 2017 to 2021, 185 respondents North America, building service contractors and commercial cleaning provider